Explain typical organisational policies and procedures on discipline, grievance and dealing with underperformance

Learning outcomes

There are two outcomes to this unit. The learner will:

1. Understand the management of underperformance in the workplace
2. Be able to manage individuals performance in the workplace

Outcome 1 Understand the management of underperformance in the workplace

The learner can

1. explain typical organisational policies and procedures on discipline, grievance and dealing with underperformance
2. explain how to identify causes of underperformance
3. explain the purpose of making individuals aware of their underperformance clearly but
4. sensitively
5. explain how to address issues that hamper individuals performance
6. explain how to agree a course of action to address underperformance

Outcome 2 Be able to manage individuals performance in the workplace

The learner can:

1. agree with team members specific, measurable, achievable, realistic and time-bound (SMART) objectives that align to organisational objectives
2. delegate responsibility to individuals on the basis of their expertise, competence, skills,knowledge, and development needs
3. apply motivation techniques to maintain morale
4. provide information, resources and ongoing mentoring to help individuals meet their targets, objectives and quality standards
5. monitor individuals progress towards objectives in accordance with agreed plans
6. recognise individuals achievement of targets and quality standards
7. adhere to organisational policies and procedures, and legal and ethical requirements when managing